• Returns must be made within 30 days of the original purchase date.
  • Returned products must be in new condition, with original packaging.
  • A Return Merchandise Authorization (RMA) must be issued for returns to be accepted. Obtain an RMA by contacting Velox Customer Service through this website's contact page. Link contact page
  • Returns for refund are subject to a $75 restocking fee, as well as shipping arrangement and associated costs.

Returned items are inspected for damage and wear. If conditions are met, you will be notified via email and the refund will be processed and issued to the method of payment used for the purchase. Refund times may vary depending on the payment processor's policy.


In the case of defective or damaged products, notify Velox Customer Service immediately through this website's contact page contact form. Link contact page. Write a brief description of the defect. Along with stating you request a refund. A customer service representative will contact you shortly to make arrangements.